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Sugar Bakers Bakery
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Store Policies
Opened 07.11.2014
446 items for sale

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Store Policies

Welcome

For your information, all of the items in the shop are custom baked for you here on our farm in our Allegheny County Health Department licensed kitchen. The bakery is in it's own building and apart from my home.
I take pride in treating each order with care and to use all F.D.A. approved and inspected ingredients. Recipes were created and the bars are baked with love, to the sounds and rhythm of my old Pennsylvania farm.
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Payment

We may be paid through Paypal with any credit or debit card with the Master Card, Visa, Discover or Am Ex Logo or with the Etsy credit card system account. There is a sales tax of 6% on all Pa ship to address orders and there are no cancellations to be made once your order is placed because most of my products are made to order and not mass produced.. Thank you.
Shipping

PLEASE NOTE: To ensure that you will be able to fully enjoy each of our baked goods your order will be produced, packaged all on the same day within 24 hours and shipped the following morning. We take great care to package your order, and use an excessive amount of packing material, so that your treats will arrive to your door in tact and as fresh & delicious as possible. We welcome custom orders & will be happy to work with you. Just send us a convo to get started.

♥ ♥ ♥ ♥ Please indicate in the Notes to the Seller at checkout if your order should be shipped to an address other than the one specified on your invoice & PayPal or on your Credit Card. If not specified, your order will be shipped to the address on your invoice!!

Shipping rates are USD. Shipping charges are estimated based on the smallest of our packages to the farthest distance away in the continental USA We use USPS flat rate packages for our heavier Priority Mail postage which includes free delivery confirmation. Once shipped, we will send you a tracking # for your package.
***NOTE: we are not responsible for packages once they leave our hands....they are then in the hands of the USPS Postal Service!!
All of our orders ship USPS Priority Mail 2-3 day delivery ♥

♥ ♥ ♥ ♥ Also Please Note the following: Combined shipping is only applicable to ONE shipping address!! If within one order, multiple purchases are made that are going to different destinations, additional shipping charges WILL incur and must be paid by the buyer before those orders will be produced & shipped!


♥ ♥ ♥ ♥ Also NOTE: If more than 1 pastry box is required in an order going to the same address, there will be an additional charge of $2.50/per box to cover all of the extra materials & any additional shipping charges!

♥ ♥ ♥ ♥ Any package being shipped to a place of business, college or university, hotel, wedding venue, etc. will require the addition of Signature Confirmation to the postage!


**We will not be including invoices with orders to save time & paper. If you would like an invoice, please convo us to let us know & we will include one with your order**
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♥ Wedding & Favor Shipping Policy:
When placing your favor order please give us the date of your event in the notes to the seller at checkout. Favor orders should be placed no later than 2 weeks prior to your celebration. Wedding & Favor orders will be shipped through UPS, which includes insurance & delivery confirmation.

♥ Cancellation of Orders:
If a wedding or favor order needs to be cancelled, it must be done no later than 2 weeks prior to the event for a full refund, otherwise we reserve the right to retain partial payment to cover purchased supplies for the order.
Refunds and Exchanges

We are sorry but we can not accept returns on food products. We have not had any problems with shipments getting damaged however the bars are packaged well in individual wrappings and then double and sometimes triple boxed.
We strive for return customers so if there is any problem with your order, please email us through Etsy and we will always try to resolve a complaint.
Additional Policies and FAQs

All of our delicacies are made to order, and have a limited shelf life. However, if you are a store owner and are interested in keeping an assortment of our weight loss fruit bars, they have a 60 day shelf life and are available for your customers, we can do that with notice and can offer special pricing on large orders. Just let us know.

Our non-weight loss baked goods will keep well refridgerated for 7 to 10 days and in a freezer for 2 months. Thanks so much.
Seller Information

If you have a brick and mortar shop or fitness center, and have a U.S. tax I.D. number, let me know and we can set up a business account for you. We will need your Business name, physical business address, contact email address
by email to mail@hillrisefarms.com Thank you.